Refund Policy
Our general refund terms and how to request a refund for our services.
General Refund Policy
Providers for You strives to ensure the satisfaction of our customers. However, as a distributor of third-party services, our refund policies are aligned with the policies of the service providers we represent. Refunds may be issued under the following circumstances:
- Service Activation Issues: If a service cannot be activated due to technical issues or provider limitations within 30 days of your request.
- Billing Errors: If there are discrepancies in the charges applied to your account.
- Service Quality Issues: If the service quality does not meet the standards promised by the provider.
Execution Fee Refunds
Our execution fees cover the administrative costs of setting up and managing your service requests. These fees may be refunded under specific conditions:
- Service Not Activated: If we are unable to activate your requested service within 30 days due to provider limitations or technical issues.
- Service Cancellation: If you cancel your service request within 24 hours of placing it, provided no work has been completed.
- Provider Error: If the service provider cancels or refuses to provide the service due to their own limitations.
Third-Party Provider Refunds
Refunds for services provided by third-party providers (internet, TV, phone services) are subject to the individual provider's refund policy. We will assist you in:
- Contacting the provider to request a refund
- Providing documentation of service issues
- Facilitating communication between you and the provider
Please note that we cannot guarantee refunds from third-party providers, as each provider has their own terms and conditions.
Refund Process
To request a refund, please follow these steps:
- Contact Support: Reach out to our customer service team at (833) 440-1596 or email us at info@providersforyou.com
- Provide Details: Include your order number, service details, and reason for the refund request
- Submit Documentation: Provide any relevant documentation or evidence supporting your refund request
- Review Process: We will review your request within 5-7 business days
- Refund Processing: If approved, refunds will be processed within 7-14 business days to your original payment method
Non-Refundable Items
The following items are generally not eligible for refunds:
- Services that have been successfully activated and are functioning as described
- Partial month charges for services that have been used
- Third-party equipment or installation fees (subject to provider policies)
- Services cancelled after the provider's cancellation window
Dispute Resolution
If you are not satisfied with our refund decision, you may:
- Request a review of your case by our management team
- File a complaint with your state's consumer protection agency
- Contact your credit card company to dispute the charges
How to Request a Refund
To ensure a smooth refund process, please follow these guidelines:
- Submit a Request: Contact our customer service team within 14 days of the service issue to initiate a refund request.
- Provide Documentation: You may be required to provide documentation or information regarding the service issue.
- Refund Timelines: Approved refunds will be processed within 7-14 business days, depending on your payment method and financial institution.